❓ Frequently Asked Questions (FAQ)

Welcome to the Pet Sups FAQ section. We’ve compiled answers to common questions to help you shop with confidence. If you need further assistance, feel free to reach out!

📦 Orders & Shipping

1️⃣ How long does order processing take?
All orders are processed within 1–3 business days (excluding weekends and holidays).

2️⃣ How long will it take to receive my order?
Delivery within the USA takes 3–7 business days. International shipping may take 10–20 business days.

3️⃣ Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times vary based on destination.

4️⃣ Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to help!

5️⃣ How can I track my order?
Once shipped, we’ll send a tracking link via email. You can track your package online.

🔁 Returns & Refunds

6️⃣ What’s your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.

7️⃣ How do I request a return?
Email us at petsups@outlook.com with your order number and reason for return.

8️⃣ When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

9️⃣ Do you offer exchanges?
We do not offer direct exchanges. Please return your item for a refund and place a new order.

🔟 What if I receive a damaged item?
Please contact us immediately with a photo of the damage. We’ll replace or refund the item promptly.

💳 Payment & Security

1️⃣1️⃣ What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

1️⃣2️⃣ Is your payment system secure?
Yes. All transactions are protected with SSL encryption to ensure your safety.

1️⃣3️⃣ Can I use multiple discount codes?
Only one discount code may be applied per order unless otherwise stated.

1️⃣4️⃣ Why was my payment declined?
Please check with your bank or card provider. If the issue persists, contact us for help.

🐶 Products & Stock

1️⃣5️⃣ Are your pet toys safe?
Yes! All products are pet-friendly and tested for safety and durability.

1️⃣6️⃣ How can I know if an item is in stock?
Availability is shown on each product page. If out of stock, you may sign up for restock alerts.

1️⃣7️⃣ Do you offer custom pet products?
Not currently, but we are working to introduce customization options soon!

📨 Support & Contact

1️⃣8️⃣ How can I contact customer support?
Email us at petsups@outlook.com or call +1 856-850-3189.

1️⃣9️⃣ What are your customer service hours?
We are available Monday to Friday, 9:00 AM – 6:00 PM (EST).

2️⃣0️⃣ Where is your company located?
Our office is located at 7649 GOLF CHANNEL DR, ORLANDO, FL 32819, USA.

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Company: PET SUPS LLC
Email: petsups@outlook.com
Address: 7649 GOLF CHANNEL DR, ORLANDO, FL 32819
Phone: +1 856-850-3189